![]() ![]() When I tried to unfreeze the credit, it stated "This option is temporarily unavailable. So I tried creating a new account, and it let me in. Per the initial responses, I tried calling the toll free number, but after asking questions about my address (at which I have lived for more than a decade) it claimed it was unable to verify me. You need to register and create an account as a new user this will let you setup a username and password and you will be able to unfreeze your credit. I am sure I am using the same email I used when I originally created the freeze in 2017.Īnyone have any ideas on how I can get back into my account so I can temporarily lift my security freeze? A credit reporting agency may not charge you to place, temporarily lift, or permanently remove a security freeze. I've tried that option, but nobody ever calls. PIN/Passcode All account resources topics. There is an option for Equifax to call me back. I've done this twice - waited 1 hour 42 minutes once, and over 3 hours another time, but nobody ever comes on - the message on how important my call is just plays incessantly. They transfer me, and I get a message that my call is important, please wait. I called the toll free number, and go through the first layer of tech support, who decides I need to talk to another layer. Federal law requires credit reporting agencies to lift the freeze within one business day if. I've clicked the box to resend the email about six times, and no email ever arrives. You can unfreeze your credit report online, by phone, or by mail. and done a search on the email for anything from Equifax, but nothing arrives. Calling the automated system at (800) 349-9960. I enter my email, confirm I'm not a robot and click submit, and they tell me to check my email. You can lift a credit freeze from your credit file with Equifax by one of the following: Request it with your PIN via the website. When I go through the password reset process, it again requests my email, to which it says they will send a temporary password. Please note: If you temporarily lift a security freeze for a specific date range, locking your credit report through Lock & Alert will cancel the temporary security freeze lift. It's free to replace a security freeze with a lock. I then got a screen warning me my account would be locked after 2 more invalid attempts, and an option to reset the password, which I clicked. After you remove the security freeze you'll be able to lock your Equifax credit report. I entered the password, but they say the password is invalid. Equifax requires my username which is my email and a password before I can get to the part where I enter the pin. ![]() I attempted to logon to Equifax to enter my pin and temporarily unfreeze the account. After we receive the request and verify your identity, you will receive confirmation.I need to temporarily unfreeze my Equifax security freeze. Read more about acceptable documents here. If you are requesting to temporarily lift or permanently remove a security freeze via mail, you'll need to provide documents to validate your identity and address. Please download this form for instructions and mailing address. You'll also have the option to receive a one-time PIN by text message or answer questions based on information in your Equifax credit report for identity verification. You'll be required to give certain information to verify your identity. You can check the status of your security freeze through your myEquifax account as well. ![]() Online, by creating a myEquifax account.You can do this in one of the following ways: If you want to convert your security freeze to a lock, you'll need to permanently remove the freeze. You can have a security freeze on your Equifax credit report or a lock, but not both.
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